Delivery Information

Click and Collect is free for all orders, no minimum spend.

Your order can be collected 6 days a week, during our normal shop opening hours from our Bristol store.

Social distancing and disinfecting measures are in place for the protection of our customers and staff.

Items in stock will be available almost immediately for collection but please await a confirmation email before collecting your order to ensure stock is correct.

For back orders please contact us on 0117 9241151 regarding availability dates, as these differ per supplier.

We endeavour to send all orders out within 1 working day. Delivery on smaller items may take up to 5 days to receive. It is usually quicker for larger items with a value over £100.

Please note:

We will send out items via the most appropriate service. Orders are usually processed within 1 working day. This will usually be First Class post for smaller items and TNT24 for larger items. We cannot guarantee your items will arrive next day; this is dependent on the time of day you place your order and the capacity of the delivery supply chain. It will normally take 1-5 days to receive your item.  If you require delivery on a certain date then please do not hesitate to give us a call on 0117 9241151 and we will do our best to accommodate your request.

We will do everything in our power to get your order to you as quickly as possible, but should this not happen, we appreciate your understanding and patience at this time.

Orders are processed Monday to Friday 9am-5pm. Orders placed on Saturday or Sunday will be despatched on Monday, unless it is a bank holiday.

All orders over £100, regardless of weight, are eligible for Free Delivery

Our standard delivery prices depend on weight and value of your total order.

Total WeightPrice
0 – 0.99Kg£4.00
1.00 – 2Kg£4.49
2.00 – 10Kg£6.99
10.00 Kg+£10.00

Sheet Music – FREE DELIVERY on all orders over £15, otherwise standard delivery is £4.00.

Acoustic Pianos are delivered free of charge to mainland Great Britain but there will be additional charges for more remote places such as Northern Scotland and more difficult jobs such as up and down stairs etc.

Digital Pianos ordered online will usually be delivered in a box for self assembly.  We use a courier for this service so can not specify a time, and they are not contracted to carry the item up or down stairs. 

If you would like our transport department to organise delivery of your piano assembled and into your home at a specific time then please call us to place the order.  This service is free of charge for local customers but will be chargeable for customers further afield.

Please feel free to call us to discuss your delivery options on 0117 9241151.

Orders are processed Monday to Friday 9am-5pm. Orders placed on Saturday or Sunday will be despatched on Monday, unless it is a bank holiday.  We check over all the instruments before sending them out, so in some cases it may be up to 48 hours before it is despatched.  If you require quick delivery please do not hesitate to call us on 0117 9241151 and we will do our best to accommodate.