covid-19 update

Updated: 15.06.20

Following a temporary closure, the Bristol store has now reopened. 

We would still encourage you to shop online where possible or use our free click and collect service. We can also deal with your enquiries over the phone (Mon-Saturday 9am - 5:30pm). 

You can find some answers to our most common questions below, but please do not hesitate to get in touch if you have any other questions.

FAQ's

Can I still Buy Online?

Yes, you can shop online and we will continue to deliver your order to you as normal. Everything is being sent using our next day delivery service, or first class post, and we will aim to despatch within 2 working days. 

Specific delivery costs and time can be found on our delivery information page, or on the product, basket and checkout pages throughout the order process.

We are processing online orders Monday - Friday, 9am - 5pm. We endeavour to get orders despatched the next working day. Any orders placed over the weekend will be processed with on Monday.

Is The Store Open?

The store reopened on the 15th June, following a temporary closure on the 24th March. 

There will be a few extra safety measures in place to keep you safe. You can find out more about the store reopening here

When Will Get My Order?

All online orders for instruments, equipment and accessories should be delivered by courier or Royal Mail within 1-5 working days. Sheet music orders/small parcels will be sent using first class post.

We are processing online orders Monday - Friday, 9am - 5pm. We endeavour to get orders despatched the next working day. Any orders placed over the weekend will be processed on Monday.

Public Health England has said that there’s little evidence suggesting the coronavirus can be transmitted easily from packages. It is understood the virus does not live long on these types of items. 

Are Deliveries Delayed?

Currently, our deliveries are running on time, and we have upgraded our delivery offering to ensure you receive your orders as quickly as possible. Please bear in mind this may change but will update and contact customers who may be affected.

IN-STOre

  • The store is open and all of our services are operating as usual, withs some extra safety measures in place. 

ONLINE

  • Consider ordering from us online instead
  • We will endeavour to send all orders via free next day delivery at no extra charge
  • We can offer free set-up on all instruments purchased online (ensuring your new purchase is set up and ready to go when it arrives)

We appreciate this is not an easy time for anyone and hope all our customers are staying well.

We hope the joy that music can bring will provide some respite during these very difficult times.

If you have any concerns or specific questions regarding how we can help, we’d love to hear from you.

Please find some useful links to further information from official UK government sources:

Thanks for your support, understanding and keeping each other safe.

Mickleburgh