covid-19 update

Updated: 24.03.20

In response to the recent government announcement (23.03), the Bristol store will be closed from 24th March until further notice. We will continue to process orders online and in light of the store closure will endeavour to despatch them as quickly as we can via next day delivery/1st class postage. 

You can find some answers to our most common questions below, but please do not hesitate to get in touch if you have any other questions.

FAq's

Can I still Buy Online?

Yes, you can shop online and we will continue to deliver your order to you as normal. Everything is being sent using our next day delivery service, or first class post, and we will aim to despatch within 2 working days. 

Specific delivery costs and time can be found on our delivery information page, or on the product, basket and checkout pages throughout the order process.

We are processing online orders Monday - Friday, 9am - 5pm. We endeavour to get orders despatched the next working day (not inc Saturday) any orders placed over the weekend will be processed with on Monday.

Is The Store Open?

As of 24th March the store will remain closed until further notice. This is on the back of government instructions to close all non-essential shops for public safety. We look forward to reopening and welcoming customers again in-store when it is safe to do so.

When Will Get My Order?

All online orders for instruments, equipment and accessories will be processed using our next day delivery service while sheet music orders will be send using first class post.

We are processing online orders Monday - Friday, 9am - 5pm. We endeavour to get orders despatched the next working day (not inc Saturday) any orders placed over the weekend will be processed with on Monday.

Public Health England have said that there’s little evidence suggesting the coronavirus can be transmitted easily from packages. It is understood the virus does not live long on these types of items. 

Are Deliveries Delayed?

Currently our deliveries are running on time, and we have upgraded our delivery offering to ensure you receive your orders as quickly as possible. Please bear in mind this may change, but will update and contact customers who may be affected. 

IN-STOre

  • The store will remain closed until further notice, we will however be happy to process your order online.
  • We look forward to reopening the store as soon as it’s safe to do so.
  • Please note that you won't always be able to get through to us on the phone so please email sales@mickleburgh.co.uk with any questions you may have.

ONLINE

  • Consider ordering from us online instead
  • We will endeavour to send all orders via free next day delivery at no extra charge
  • We can offer free set-up on all instruments purchased online (ensuring your new purchase is set up and ready to go when it arrives)

We appreciate this is not an easy time for anyone and hope all our customers are staying well.

We hope the joy that music can bring will provide some respite during these very difficult times.

If you have any concerns or specific questions regarding how we can help, we’d love to hear from you.

Please find some useful links to further information from official UK government sources:

Thanks for your support, understanding and keeping each other safe.

Mickleburgh