Terms and Conditions of Sale

1. General

The following terms and conditions refer to all transactions on www.mickleburgh.co.uk from Mickleburgh Ltd. We reserve the right to change these terms and conditions at any time.

These terms and conditions do not affect your statutory rights.

Purchasing an item from us indicates your acceptance of these terms and conditions.

2. Prices

Prices and promotions will sometimes be specific to our website and will not be available in our store. We are under no obligation to honour any website price in our store.

We work hard to ensure our website is up-to-date and accurate however, a price error may occur. If this is the case we will either contact you to ask if you wish to cancel your order, or ask if you wish to proceed with it at the correct price, or we will cancel your order and refund your money. Mickleburgh Ltd are under no obligation to sell goods at the incorrect price.

Prices quoted include VAT at the rate prevailing at the time of purchase.

We accept the following methods of payment: Switch, Solo, Mastercard, Visa, Delta.

3. Delivery

Currently we deliver to the UK and Eire only. Please contact us to discuss the possibility of shipping outside this area.

Items are delivered Monday to Friday, except on Bank Holidays.

The delivery address must be the one registered to the credit/debit card being used.

Insurance is included free as part of our ongoing commitment to customer service.

Once a sale has been processed we will email you confirming delivery arrangements.

4. Charges

All purchases will be subject to delivery charges, except where we are running a free delivery promotion.  We endeavour to keep delivery costs as low as possible. The cost is dependant on the size and weight of the product, and whether or not the address is to a remote area.

5. Remote Areas

Unfortunately our carrier charges us more for delivery to the Scottish Islands and Highlands, Northern Ireland and Ireland. The costs for delivery will be made clear before a sale is finalised on our website.

 6. Ordering

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy.

In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

7. Custom Orders

Some of our products can be custom made to your own specifications. Delivery times will vary on these items, but this will be discussed with you when you place your order.

8. Returns

We hope you will be happy with your purchase, but if you are not, you have the right to cancel your purchase within 14 days from the day of delivery. The following conditions must be met:

• You must write or email us with your intention
• Goods must not have been used
• Any additional products that were included in the box, must also be returned, eg batteries, Remote Controls, Instructions etc.
• Packaging must be undamaged and complete.
• The goods must arrive back to us in the same condition they left us. You may wish to consider insuring the goods.
• The cost of sending the goods back to us will be at your own expense

If these conditions are not met, we reserve the right to refuse a refund.

We are unable to offer a refund on custom made products unless they are faulty.

9. Faulty Goods

Occasionally there is a manufacturing fault with a product. Please make sure you keep all your packaging until you have checked the product works properly. If there is a fault, please inform us and we will arrange for the item to be collected at our expense. We will then either send you a replacement or offer you a refund.

10. Complaints

If for any reason you are dissatisfied with your experience using www.mickleburgh.co.uk please write personally to Mr Michael Barnfield, Managing Director, Mickleburgh Ltd. 1-9 Stokes Croft Bristol BS1 3PL or email us at mail@mickleburgh.co.uk

11. Data Protection

We do not pass on any of your information to third parties

12. Other

Mickleburgh Ltd reserve the right to change any of our offers without giving notice.